Terms and Conditions - Flat Clearance Hayes

Welcome to Flat Clearance Hayes. These Terms and Conditions govern your use of our services. By engaging our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Definitions

Service Provider: Refers to Flat Clearance Hayes.
Client: Any individual or entity utilizing the services of Flat Clearance Hayes.
Services: The flat clearance services provided by Flat Clearance Hayes, including but not limited to, removal of items, cleaning, and disposal.

2. Services Offered

Flat Clearance Hayes provides comprehensive flat clearance services in Hayes and surrounding areas. Our services include:

Item Removal: Safe and efficient removal of unwanted items from your property.
Cleaning: Thorough cleaning of the premises post-clearance.
Disposal: Responsible disposal of items in accordance with local regulations.

3. Booking and Payment

To book our services, clients must provide accurate information and complete the booking process as outlined on our platform. Payment terms are as follows:

Pricing: Our pricing structure is transparent and based on the volume and nature of items to be cleared.
Payment Methods: We accept various payment methods, including credit/debit cards and bank transfers.
Payment Terms: Full payment is required upon completion of services unless otherwise agreed upon.

4. Client Responsibilities

Clients are expected to:

Provide accurate and complete information during booking.
Ensure that access to the property is granted to our team at the scheduled time.
Secure any valuables or sensitive items prior to clearance.
Obtain necessary permissions if clearance is being conducted on behalf of other individuals or entities.

5. Cancellation and Rescheduling

Clients may cancel or reschedule services under the following conditions:

Cancellation must be made at least 24 hours prior to the scheduled service time to avoid any cancellation fees.
Rescheduling requests are subject to availability and must be made at least 12 hours in advance.
Late cancellations or no-shows may incur a fee equivalent to a percentage of the total service cost.

6. Limitation of Liability

Flat Clearance Hayes strives to provide high-quality services but cannot be held liable for:

Damage to property caused by unforeseen circumstances or external factors.
Loss of items that were not correctly identified or secured by the client before clearance.
Delays arising from uncontrollable events such as natural disasters or extreme weather conditions.

7. Health and Safety

We prioritize the health and safety of our team and clients. Clients must notify us of any potential hazards or special considerations related to their property. Our team will adhere to all relevant safety protocols during the clearance process.

8. Privacy and Data Protection

Flat Clearance Hayes is committed to protecting your privacy. Any personal information collected during the booking and service process will be handled in accordance with our Privacy Policy. We do not share your information with third parties without your explicit consent.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Flat Clearance Hayes operates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that region.

10. Amendments to Terms

Flat Clearance Hayes reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

11. Intellectual Property

All content, logos, and materials provided by Flat Clearance Hayes are the intellectual property of the company and are protected by applicable laws. Unauthorized use or reproduction of any content is prohibited.

12. Termination

Either party may terminate the agreement under the following circumstances:

Material breach of these Terms and Conditions by either party.
If the client fails to make payment as agreed.
If Flat Clearance Hayes is unable to provide services due to unforeseen circumstances.

12. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Entire Agreement

These Terms and Conditions constitute the entire agreement between the client and Flat Clearance Hayes regarding the services provided and supersede all prior agreements and understandings.

14. Feedback and Complaints

We welcome feedback and are committed to addressing any concerns. Clients can provide feedback or lodge complaints through the designated channels, and we aim to respond promptly and effectively.

15. Force Majeure

Flat Clearance Hayes shall not be liable for any failure to perform its obligations where such failure is as a result of acts beyond its reasonable control, including but not limited to, natural disasters, war, terrorism, or other major disruptions.

16. Independent Contractors

The employees, agents, and subcontractors of Flat Clearance Hayes are independent contractors. Nothing in these Terms and Conditions shall be construed as creating a partnership, joint venture, or employer-employee relationship.

17. Assignment

Clients may not assign or transfer their rights or obligations under these Terms and Conditions without prior written consent from Flat Clearance Hayes. We reserve the right to assign our rights and obligations under these terms to any third party as necessary.

18. Notices

All notices or communications required or permitted under these Terms and Conditions shall be in writing and deemed delivered when sent via email or other electronic means to the contact information provided by the client.

19. Waiver

The failure of either party to enforce any right or provision of these Terms and Conditions will not be deemed a waiver of such right or provision.

20. Contact

For any questions or concerns regarding these Terms and Conditions, please refer to our customer service guidelines for proper procedures to follow.